Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (Pfoten Feinstes GmbH, Thannrain 8, 6422 Stams, Austria, email: info@pfotenfeinstes.at) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient for you to send your notification of your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.
Return
If you would like to return a product, you can contact us using the contact form or send us an email to info@pfotenfeinstes.at.
Eine Rücksendung muss innerhalb von 30 Tagen beantragt werden.
Sie sind für die Versandkosten der Rücksendung an die Adresse der Pfoten Feinstes GmbH verantwortlich.
Die Produkte müssen unbenutzt, ungewaschen und in einwandfreiem Zustand sein.
If you received a damaged product due to shipping or a manufacturing defect, we apologize.
We will send you a new product free of charge.
Eine Ersatzlieferung muss innerhalb von 4 Wochen beantragt werden.
Sie müssen uns ein Bild des Mangels senden.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and return it.
To
Paws Finest GmbH
Thannrain 8
6422 Stams
Austria
Email: info@pfotenfeinstes.at
I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )
Ordered on ( ) ____________ / received on ( ) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
Date
(*) Delete as appropriate.
